Please refer to the sizing or measurement information provided on each product page before placing your order.

For chains and bracelets, we recommend comparing the listed length with a piece you already own. For rings, please use an accurate ring-size measurement whenever possible.

If you're unsure, contact us at support@aurxya.com before ordering and we'll be happy to help.

We begin processing orders shortly after they are placed.

If you need to change or cancel your order, please contact us at support@aurxya.com as soon as possible.

We'll do our best to help, but once an order has entered fulfillment or has already shipped, changes or cancellations may no longer be possible.

Unless otherwise stated, only one discount code may be applied per order.

Some promotions, bundles, gifts, or special offers may also have their own terms and exclusions.

Prices are displayed in the currency available or selected on our website.

Depending on your payment provider, your bank or card issuer may process currency conversion and may charge additional conversion fees.

We make every effort to represent our jewelry as accurately as possible.

However, slight variations in color, stone reflection, plating tone, polishing, and overall appearance may occur due to lighting, photography, screen settings, and production differences.

These minor variations are normal and do not necessarily indicate a defect.

To keep your jewelry looking its best:

• Avoid prolonged contact with water whenever possible
• Remove jewelry before swimming, showering, or exercising
• Avoid direct contact with perfume, lotion, cosmetics, and harsh chemicals
• Store pieces separately in a dry place
• Wipe jewelry gently with a soft, clean cloth after wearing
• Avoid abrasive cleaners or polishing products unless specifically recommended

Proper care can significantly extend the appearance and life of your jewelry.

Many AURXYA pieces are designed for regular wear, but jewelry naturally experiences wear over time.

How quickly a piece shows signs of wear depends on your lifestyle, frequency of use, skin chemistry, moisture, chemicals, storage, and care habits.

We recommend removing jewelry during activities that may expose it to excessive friction, impact, water, or chemicals.

Individual reactions to jewelry materials can vary.

If you have a known metal allergy or sensitivity, please review the material information on the product page carefully before purchasing.

If you are unsure whether a product is suitable for you, we recommend consulting an appropriate professional before wearing it.

Most in-stock orders are prepared within 1–2 business days.

Orders placed during holidays, major promotions, or periods of unusually high demand may require additional processing time.

Yes.

Once your order has shipped, we'll send you a shipping confirmation email containing your tracking number and tracking link.

Please allow up to 1–2 business days for tracking information to update after the carrier receives the shipment.

Estimated delivery time varies by destination.

Typical standard delivery estimates after processing are:

United States: approximately 7–12 business days
United Kingdom: approximately 8–12 business days
Canada: approximately 8–12 business days
Australia: approximately 8–12 business days
Selected European destinations: approximately 8–14 business days
New Zealand: approximately 8–14 business days

Remote areas and certain destinations may require additional time.

Delivery estimates are not guaranteed arrival dates.

International orders may be subject to customs duties, import taxes, brokerage charges, or local handling fees depending on the destination.

Unless specifically stated at checkout, these charges are the responsibility of the recipient and are determined by local customs authorities.

Not necessarily.

International shipments can sometimes travel for several days without a new tracking scan, particularly while moving between countries, customs facilities, or carrier networks.

If tracking has not updated for an extended period, contact us at support@aurxya.com and we'll help review the shipment.

First, please check:

• Your mailbox
• Porch or entrance
• Reception or front desk
• Garage or other safe delivery locations
• Family members or neighbors
• Your local carrier

Some carriers may mark packages as delivered shortly before final delivery, so we also recommend allowing up to 24–48 hours.

If your package is still missing after these steps, contact us and we'll assist you.

We gladly accept eligible returns and exchanges within the first 30 days after receipt of your order.

Items must be:

• Unworn
• Unused
• In brand-new, resalable condition
• Free from scratches, scuffs, discoloration, or signs of wear
• Unaltered
• Returned with the original packaging, tags, certificates, accessories, and included items

Please contact us before returning anything.

Email us at:

support@aurxya.com

Please include:

• Your order number
• Your full name
• The email address used for the order
• The reason for your return or exchange
• Photos if there is a defect, damage, or incorrect item

Our customer care team will review your request and provide return instructions and the authorized return address.

No.

Our listed business address is not automatically a return address.

Please do not send products back to our business address, shipping-label address, or any other address unless our customer care team has specifically authorized that location for your return.

Unauthorized returns may not be accepted.

For standard returns due to preference, such as changing your mind, choosing the wrong size, or preferring another style, the customer is generally responsible for return shipping.

If we confirm that you received an incorrect, materially damaged, or defective product, we'll provide the appropriate solution and cover reasonable authorized return costs where required.

Once your authorized return has arrived, we normally inspect it within 3–5 business days.

After approval, the refund is issued to your original payment method.

Banks and payment providers may then require an additional 3–10 business days before the refund appears in your account.

Yes. Eligible AURXYA jewelry is backed by our applicable product warranty against qualifying manufacturing defects.

The warranty does not normally cover damage or deterioration caused by normal wear, misuse, improper storage, accidents, unauthorized modification, harsh chemicals, improper cleaning, or failure to follow care instructions.

Please refer to the warranty information shown with your product or contact us for help with a specific item.