Contact information

Contact Information

Need help with an order, product, return, exchange, or anything else? Our AURXYA customer care team is here to help.

Customer Support

We normally respond within 1–2 business days. During holidays, promotional periods, or periods of unusually high inquiry volume, responses may take slightly longer.

When contacting us about an existing order, please include your order number and the email address used at checkout so we can assist you more quickly.

Business Information

Brand: AURXYA

Business Address:
FLAT/ROOM 1618A, 16/F
750 Nathan Road
Mong Kok, Kowloon
Hong Kong

Returns & Exchanges

For returns or exchanges, please contact us at support@aurxya.com before sending any item back.

Please note that the business address listed above is not automatically a return address. Returns sent without prior authorization or to an unconfirmed address may not be accepted.

For full eligibility requirements and instructions, please refer to our Return & Refund Policy.

Order & Shipping Support

If you are contacting us about shipping or delivery, please provide your order number and a brief description of the issue.

For tracking, estimated delivery times, customs, and other shipping information, please refer to our Shipping Policy.

AURXYA Customer Care

Email: support@aurxya.com
Response Time: Normally within 1–2 business days

We appreciate your support of AURXYA and will do our best to make every experience with us smooth and straightforward.