Return & Refund Policy

We want every AURXYA order to arrive exactly as expected. We gladly accept returns and exchanges for eligible items in unworn, brand-new condition within the first 30 days after receipt of your order. Please contact us before returning anything so our customer care team can review your request and provide the correct next steps.

1. Return Eligibility

We gladly accept returns and exchanges for eligible items in unworn, brand-new condition within the first 30 days after receipt of your order.

To qualify for a standard return, the product must:

• Be unworn, unused, and in brand-new, resalable condition
• Be free from scratches, scuffs, dents, discoloration, tarnish, cosmetic residue, fragrance, moisture, or other signs of wear or use
• Have no signs of resizing, engraving, polishing, repair, modification, chain shortening, stone replacement, or other alteration
• Include all original boxes, pouches, tags, certificates, protective materials, gifts, accessories, and other included items
• Be returned in the original product packaging and protective materials where reasonably possible
• Have prior return authorization from AURXYA customer care

2. How to Request a Return

3. Customer-Preference Returns

A customer-preference or standard return includes situations such as:

• Changing your mind
• Ordering the wrong product, chain length, ring size, color, or style
• Deciding that the jewelry is too large, too small, too heavy, too light, or not the preferred fit
• Preferring a different design, finish, material, plating, stone style, or color
• No longer needing the product
• The recipient not liking the chosen design
• Failure to review the stated product specifications before ordering

For an approved customer-preference return:

• The customer is responsible for return shipping costs
• Original priority, express, or upgraded shipping charges are non-refundable
• Where legally permitted, the actual original outbound shipping cost may be deducted from the refund, including orders advertised with free standard shipping
• Customs duties, taxes, brokerage fees, and local handling charges are not refundable by AURXYA
• The return must reach the authorized return location before a refund can be completed

4. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, missing an included item, or different from the product ordered, please contact us promptly after delivery.

Include clear photos or video showing:

• The full product received
• The affected area or incorrect detail
• The outer shipping package
• The shipping label
• The internal packaging
• All accessories and included items

Depending on the situation, AURXYA may offer:

• A replacement part or missing accessory
• A partial refund
• A replacement product
• An authorized return for a refund
• Another reasonable solution agreed with the customer

If we confirm that the problem was caused by AURXYA, the manufacturer, or shipping damage, we will provide the applicable return or replacement instructions and cover reasonable authorized return costs where a return is required.

5. Minor Variations That Are Not Normally Defects

Some AURXYA jewelry contains hand-finished, plated, polished, stone-set, or individually assembled elements. Small variations may occur between production batches.

The following are not normally considered defects when they do not materially affect the use of the product:

• Slight differences in polishing, plating tone, texture, or finish
• Minor differences in stone appearance, reflection, setting position, or metal tone
• Small differences in clasp position, link alignment, or decorative details
• Minor impressions or positioning changes caused by protective shipping packaging
• Minor differences caused by photography, lighting, or screen settings
• Small production variations consistent with the jewelry type and manufacturing process

Significant differences from the product description will be reviewed individually.

6. Products That May Not Be Eligible for Return

Unless required by applicable law, we may be unable to accept returns for:

• Products returned after the applicable return period
• Products sent without prior return authorization
• Products that have been worn, used, washed, cleaned, polished, or submerged
• Products with scratches, scuffs, dents, discoloration, tarnish, makeup, lotion, oil, fragrance, or moisture damage
• Products damaged through misuse, improper care, chemical exposure, or incorrect cleaning
• Products that have been resized, engraved, repaired, polished, shortened, modified, or otherwise altered
• Products with missing tags, certificates, boxes, pouches, gifts, accessories, or packaging
• Products damaged while being returned because of inadequate packaging
• Personalized, customized, or made-to-order products
• Final-sale, clearance, or non-returnable products clearly marked before purchase
• Gift cards

7. Inspection, Deductions & Reduced Refunds

All returned products are inspected after arrival.

If the product is returned with signs of wear, scratches, scuffs, discoloration, missing items, damaged packaging, removed tags, alterations, or other conditions that reduce its resale value, AURXYA may:

• Reduce the refund to reflect the loss in value
• Deduct reasonable cleaning, repackaging, repair, or replacement costs
• Reject the return when the product can no longer be safely or reasonably resold
• Offer to send the product back to the customer at the customer’s expense

Any deduction will be based on the condition of the returned product and the costs reasonably required to restore or complete it.

8. Refund Processing

Once an authorized return reaches the designated return location, it will be inspected before the refund is approved.

The time required for a refund to appear depends on your bank, card issuer, PayPal account, or payment provider. AURXYA cannot control processing time after a refund has been submitted.

9. Exchanges

Exchange availability depends on product stock and the reason for the request.

For customer-preference exchanges, the customer may be responsible for:

• Returning the original product
• Shipping the replacement product
• Any price difference between products
• Applicable customs or import charges

A replacement product will normally be shipped only after the original authorized return has been received and inspected, unless customer care confirms another arrangement.

10. Partial Refunds and Alternative Solutions

In some cases, an international return may be expensive or inconvenient. Depending on the issue and the circumstances, AURXYA may offer an alternative resolution such as:

• A partial refund while the customer keeps the product
• A replacement accessory, component, or missing item
• A discount toward a future order
• A replacement product without requiring the original item to be returned

Alternative resolutions are optional and must be agreed upon by both the customer and AURXYA. Accepting an agreed partial refund or settlement may close the related return request.

11. Return Shipping Responsibility

12. Unauthorized or Lost Returns

AURXYA is not responsible for products returned:

• Without prior return authorization
• To an incorrect or unconfirmed address
• Without tracking or proof of shipment
• With unpaid customs, postage, or carrier charges
• In packaging that does not adequately protect the product

The customer remains responsible for the return package until it is delivered to the authorized return location.

13. Order Cancellations

To request a cancellation, contact us as soon as possible after placing your order.

We will try to help, but cancellations are not guaranteed once an order has entered processing, been packed, or shipped.

Once an order has shipped, it must follow the applicable return process. Refusing delivery does not automatically qualify the order for a full refund, and return shipping or carrier charges may be deducted where permitted.

14. Gifts

Refunds are normally issued to the original purchaser and original payment method.

Gift recipients may contact us for return support, but we may need the purchaser’s order details and authorization before processing a refund or exchange.

15. Consumer Rights

This policy does not exclude, restrict, or replace any non-waivable rights available to customers under applicable consumer protection law.

Where local law provides a mandatory cancellation period, refund right, remedy for defective goods, or different responsibility for shipping costs, the applicable legal requirement will take priority over any conflicting part of this policy.

16. Contact Us

When contacting us about a return, refund, exchange, damaged product, or missing item, please provide:

• Your order number
• Your full name
• The email address used for the order
• A clear description of the issue
• Photos or video where applicable