Terms of Service

These Terms of Service govern your use of the AURXYA website and your purchase of jewelry and related products from us. Please read them carefully before using the website or placing an order.

1. About These Terms

This website is operated under the brand name AURXYA by Sonhai Tech Limited.

Throughout the website, the terms “AURXYA,” “we,” “us,” and “our” refer to Sonhai Tech Limited and the AURXYA brand, as applicable.

The term “Services” includes this website, its content, customer accounts, communications, order services, products, and any related features made available by us.

By accessing the website, creating an account, submitting information, or placing an order, you agree to be bound by these Terms of Service and the policies incorporated into them, including our:

• Privacy Policy
• Return & Refund Policy
• Shipping Policy

If you do not agree to these Terms, you must not use the Services or place an order through the website.

2. Eligibility and Authority

To place an order, you must be at least 18 years old, have reached the legal age of majority in your jurisdiction, or place the order with the involvement and permission of a parent or legal guardian.

By using the Services, you represent that:

• You have legal capacity to enter into a binding agreement
• The information you provide is complete, current, and accurate
• You are authorized to use the payment method submitted with your order
• Your use of the Services complies with applicable law

Before purchasing or gifting any AURXYA product, you are responsible for reviewing the product description, materials, dimensions, sizing, care guidance, warnings, and suitability for the intended wearer.

3. Online Store Platform

Our online store is hosted using Shopify and related third-party e-commerce, payment, analytics, communication, and fulfillment services.

These providers supply technical services that allow us to display products, process payments, manage orders, and provide customer support. Your use of certain functions may also be subject to the applicable provider’s terms and privacy practices.

4. Permitted Use of the Website

You may use the Services only for lawful, personal, and non-commercial purposes, unless we give you written permission for another use.

You must not:

• Use the Services for unlawful or fraudulent purposes
• Submit false, misleading, incomplete, or unauthorized information
• Attempt to interfere with the website, checkout, payment systems, security, or operation
• Introduce viruses, malicious code, automated attacks, scraping tools, bots, or other harmful technology
• Circumvent product limits, promotional restrictions, or security measures
• Copy, reproduce, resell, or commercially exploit website content without permission
• Use our products or content in a way that infringes another person’s rights
• Impersonate another person or falsely claim an association with AURXYA

We may restrict or terminate access where we reasonably believe these Terms, applicable law, or the security of the Services has been violated.

5. Accounts

Certain features may allow or require you to create a customer account. You are responsible for maintaining the confidentiality of your account login information and password.

You must promptly notify us if you believe your account has been accessed without authorization.

We are not responsible for loss caused by unauthorized account use where that use resulted from your failure to protect your login information, except where applicable law provides otherwise.

We may suspend or close an account where we reasonably suspect fraud, abuse, security risks, unlawful conduct, or a material breach of these Terms.

6. Product Information

We make reasonable efforts to present product descriptions, measurements, materials, finishes, colors, sizing information, accessories, and images accurately.

Before placing an order, you are responsible for reviewing the complete product page, including:

• Product dimensions, chain length, ring size, and approximate weight where applicable
• Materials, plating, finishes, stones, and decorative details as described on the product page
• Sizing and fit information
• Care, cleaning, storage, and water or chemical exposure guidance
• Applicable warnings and suitability information
• What is included with the product
• Processing and estimated delivery information

Product images and colors

Colors, stone reflections, plating tone, and overall appearance may vary slightly due to screen settings, photography, lighting, production batches, polishing, plating, stone setting, or other hand-finished details.

Lifestyle photographs may include decorative props, styling elements, or other jewelry for presentation. Only the products and accessories expressly listed in the product description or “What’s Included” section are included with the order.

Hand-finished and production variations

Certain AURXYA pieces may contain hand-finished, polished, plated, stone-set, or individually assembled details. Minor differences that do not materially affect the product’s function or overall appearance are not necessarily defects.

Material differences from the description or significant manufacturing issues will be handled in accordance with our Return & Refund Policy and applicable consumer law.

7. Product Safety and Use

Jewelry should be worn, handled, stored, and cleaned in accordance with the care guidance provided on the product page or with the product.

The purchaser or wearer is responsible for:

• Reviewing product materials, dimensions, sizing, and care instructions before use
• Keeping jewelry away from harsh chemicals, excessive moisture, and activities that may damage the product where advised
• Removing or discontinuing use of a product if it becomes damaged, broken, or creates a safety concern
• Keeping small jewelry components and packaging materials away from young children where they may present a choking or safety hazard
• Seeking appropriate professional advice if the wearer has known metal sensitivities, allergies, or other concerns relating to jewelry materials

AURXYA products are intended primarily as jewelry and fashion accessories. Product-specific warnings or care instructions take priority where stated.

8. Orders and Contract Formation

Adding a product to your cart or completing checkout does not guarantee that we will accept the order.

After checkout, we may send an automatic acknowledgment confirming that we received your order. This acknowledgment does not necessarily mean that the order has been finally accepted.

The purchase contract is formed when we accept the order by sending an order confirmation, beginning fulfillment, or dispatching the product, depending on the circumstances and applicable law.

We reserve the right to decline, limit, or cancel an order where:

• The product is unavailable
• The price or product information contains an obvious error
• Payment cannot be authorized or verified
• Fraud, unauthorized activity, or abuse is reasonably suspected
• The delivery address cannot be serviced
• Purchase limits or promotional conditions have been exceeded
• The order violates these Terms or applicable law

If we cancel an order after payment has been collected, we will refund the amount paid for the cancelled item or order to the original payment method.

9. Order Verification

To help prevent fraud and unauthorized transactions, we may request additional information reasonably required to verify an order.

Verification may include confirming your name, email address, telephone number, billing information, delivery information, or payment authorization.

Failure to complete a reasonable verification request may result in a delay or cancellation of the order.

10. Prices, Currency, Taxes and Duties

Product prices are displayed in the selected or available website currency. Currency conversion tools may provide approximate converted values, while the final charge may be processed in a different currency as disclosed during checkout.

Prices may change without notice. A price change will not normally affect an order that we have already accepted, except where there is an obvious pricing error or applicable law provides otherwise.

Applicable shipping costs, taxes, duties, fees, or other charges will be displayed at checkout where they are collected by us.

International customers may be responsible for import duties, taxes, customs charges, brokerage fees, or local handling charges not collected during checkout. Further information is provided in our Shipping Policy.

11. Payment

Full payment is normally required when an order is placed. Available payment methods are displayed during checkout and may change over time.

Payment services may be provided by third-party processors. We do not directly control a bank, card issuer, digital wallet, or payment provider’s authorization or processing decisions.

You must not use a fraudulent, stolen, unauthorized, or unlawful payment method.

We may cancel an order or suspend fulfillment where a payment is declined, reversed, disputed, identified as high risk, or reasonably suspected to be unauthorized.

Buy-now-pay-later or installment services, when offered, are separately governed by the terms of the applicable payment provider.

12. Order Changes and Cancellations

We begin processing orders shortly after they are submitted. To request a cancellation or change, contact us as quickly as possible.

We will make reasonable efforts to assist, but we cannot guarantee a cancellation, product change, or address change after fulfillment has started.

Once an order has shipped, it generally cannot be cancelled and must follow the applicable return process.

Refusing a shipment does not automatically qualify the order for a full refund. Return shipping, carrier fees, customs charges, and other actual costs may be deducted where permitted by law and our policies.

13. Shipping and Delivery

Processing, shipping, tracking, customs, address accuracy, delayed shipments, separate packages, and delivery issues are governed by our Shipping Policy.

Delivery dates and transit times are estimates unless a guaranteed service is expressly stated at checkout.

Risk of loss and legal title will transfer as required by applicable law. Nothing in this section limits any rights that cannot lawfully be excluded.

Customers are responsible for supplying a complete and accurate delivery address and for arranging receipt or collection where required.

14. Returns, Refunds and Exchanges

Eligible returns and exchanges for unworn, brand-new items may be requested within the first 30 days after receipt of the order, subject to the conditions and exclusions in our Return & Refund Policy.

You must contact customer care and obtain return instructions before sending a product back.

Nothing in these Terms or our Return & Refund Policy excludes a statutory right or remedy that cannot legally be excluded.

15. Promotions and Discount Codes

Promotions, gifts, bundles, coupons, discount codes, and final-sale offers may be subject to additional conditions shown with the offer.

Unless otherwise stated:

• Only one discount code may be used per order
• Discount codes have no cash value
• Codes cannot be applied to earlier purchases
• Codes may exclude certain products or regions
• Free gifts are available only while supplies last
• Promotions may not be combined

We may correct, suspend, extend, or withdraw a promotion where there is an error, misuse, fraud, technical problem, or other legitimate reason. This does not affect an order already accepted except where legally permitted.

16. Reviews and User Content

“User Content” includes reviews, comments, photographs, videos, social posts, messages, or other material that you submit to us or intentionally make available for publication.

You retain ownership of your User Content. By submitting User Content for publication, promotion, review, or display, you grant AURXYA a non-exclusive, worldwide, royalty-free license to host, reproduce, format, adapt, display, publish, and share that content for operating, promoting, and improving AURXYA and its Services.

You represent that:

• You own or have permission to submit the content
• The content is truthful and based on a genuine experience
• The content does not infringe another person’s rights
• The content does not contain unlawful or malicious material
• You have appropriate permission before submitting an identifiable image, likeness, or personal information relating to another person

We may moderate, reject, remove, or stop displaying User Content where reasonably necessary, including content that is unlawful, misleading, abusive, irrelevant, infringing, or contains personal information.

17. Intellectual Property

The AURXYA name, logos, website design, product presentation, photographs, graphics, text, videos, icons, and other content are owned by or licensed to Sonhai Tech Limited and are protected by applicable intellectual property laws.

You are granted a limited, revocable, non-transferable right to access and use the website for personal shopping and informational purposes.

Without prior written permission, you must not:

• Copy or republish our website content for commercial purposes
• Use our branding in a way that suggests endorsement or affiliation
• Remove copyright, trademark, or ownership notices
• Resell, sublicense, or distribute our digital content
• Create a confusingly similar website, brand presentation, or impersonating storefront

Product names, photographs, and trademarks belonging to manufacturers or other third parties remain the property of their respective owners.

18. Privacy and Communications

Our collection and use of personal information are described in our Privacy Policy.

We may send transactional communications necessary to process and support your order, including payment, order confirmation, delivery, tracking, recall, safety, return, and customer-service messages.

Marketing communications will be sent only where permitted and may be unsubscribed from using the instructions included in the communication. Unsubscribing from marketing does not prevent essential order-related messages.

19. Third-Party Services and Links

The Services may contain links to or integrations with payment providers, shipping carriers, social networks, review tools, analytics providers, or other third parties.

Third-party services are operated independently and may be governed by their own terms and privacy policies.

We are not responsible for third-party websites, content, availability, security, or practices, except to the extent liability cannot legally be excluded.

20. Service Availability and Errors

We do not guarantee that the website will always be available, uninterrupted, secure, or free from technical errors.

We may update, suspend, withdraw, or modify website functions where reasonably necessary for maintenance, security, operational, legal, or commercial reasons.

Information may occasionally contain typographical errors, inaccurate descriptions, availability errors, or incorrect pricing. We may correct such errors and, where necessary, contact you before accepting or fulfilling an affected order.

21. Warranties and Consumer Guarantees

To the maximum extent permitted by applicable law, the website and its general informational content are provided on an “as available” basis.

We do not exclude or limit any warranty, guarantee, condition, right, or remedy that cannot lawfully be excluded or limited.

Where mandatory consumer law requires goods to conform to their description, be of satisfactory or acceptable quality, be fit for an applicable disclosed purpose, or provides remedies for faulty goods, those legal requirements continue to apply.

AURXYA products are sold as jewelry and fashion accessories. Unless expressly stated otherwise, they are not designed or represented as medical, protective, safety, therapeutic, or health-monitoring devices.

22. Limitation of Liability

Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by applicable law, including liability for fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded.

Subject to the paragraph above, AURXYA and Sonhai Tech Limited will not be liable for indirect, incidental, special, or consequential losses that were not reasonably foreseeable when the contract was formed.

We are not responsible for loss caused by:

• Your misuse or improper care of a product
• Failure to follow product warnings, sizing guidance, care instructions, or storage recommendations
• Inaccurate information supplied by you
• Unauthorized use of your account caused by your own failure to secure it
• Events outside our reasonable control, except where the law places responsibility on us

Where legally permitted, our total liability arising from a particular order will not exceed the amount paid for the product giving rise to the claim.

This limitation does not affect statutory consumer remedies relating to defective, misdescribed, unsafe, or undelivered products.

23. Indemnity for Unlawful Use

To the extent permitted by law, you agree to compensate Sonhai Tech Limited for reasonable losses, liabilities, and expenses resulting directly from your unlawful use of the Services, infringement of another person’s rights, fraudulent conduct, or material breach of these Terms.

This section does not require a consumer to compensate us for loss caused by our own breach, negligence, unlawful conduct, or matters for which indemnification cannot legally be required.

24. Product Recalls and Safety Notices

If a product becomes subject to a safety notice, corrective action, recall, or regulatory restriction, we may contact the purchaser using the order contact information available to us.

You agree to follow reasonable safety and return instructions and to inform the end user or gift recipient where the product is no longer in your possession.

25. Force Majeure

We will not be responsible for delay or failure caused by circumstances outside our reasonable control, including severe weather, natural disasters, epidemics, war, civil disturbance, government action, customs disruption, labor disputes, carrier interruption, infrastructure failure, or widespread technical outages.

This section does not affect rights or remedies that applicable law does not allow us to exclude.

26. Suspension and Termination

You may stop using the Services at any time.

We may suspend or terminate access where reasonably necessary because of fraud, unlawful activity, security threats, abusive conduct, or a material breach of these Terms.

Termination does not affect rights, liabilities, payments, refunds, or obligations that arose before termination or are intended to continue afterward.

27. Changes to These Terms

We may update these Terms to reflect changes in our Services, products, operating practices, technology, or legal obligations.

The revised Terms will be posted on this page with an updated effective date. Changes will not retroactively alter an order already accepted unless required by law or agreed with you.

Your continued use of the website after revised Terms become effective means that the revised Terms apply to your future use of the Services.

28. General Provisions

Entire agreement

These Terms and the policies incorporated into them form the agreement between you and us concerning the Services and your orders.

Severability

If a provision is held invalid or unenforceable, it will be limited or removed only to the extent necessary, and the remaining provisions will continue in effect.

No waiver

A delay or failure to enforce a provision does not permanently waive our right to enforce it later.

No partnership

These Terms do not create an employment, partnership, joint venture, agency, franchise, or fiduciary relationship between you and us.

Assignment

You may not transfer your contractual rights or obligations without our written consent. We may transfer our rights and obligations as part of a legitimate business reorganization, sale, or transfer, provided this does not reduce mandatory consumer protections.

29. Governing Law and Disputes

These Terms and any contractual dispute arising from them are governed by the laws of the Hong Kong Special Administrative Region, without regard to conflict-of-law principles.

The courts of Hong Kong will have non-exclusive jurisdiction over disputes arising from these Terms.

Before commencing formal proceedings, we encourage customers to contact us so that we can attempt to resolve the issue directly.

30. Contact Information

Questions about these Terms or an order may be sent to: